LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace.

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers.

Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations.

The two in-store technology leaders align on a holistic, data-driven approach to retail media that unifies CX and measurement.

Contentsquare's latest additions help companies understand customer journeys across LLMs, ChatGPT apps, web, and mobile.

Salesforce and NVIDIA are partnering to bring artificial intelligence agents into the flow of work. Powered by Salesforce's Agentforce and Slack and NVIDIA's Nemotron models, organizations can now ...

FullThrottle Technologies, a provider of first-party data media solutions and adtech operating systems, has launched an enhanced SmartMail offering, delivering an integration that brings ...

Adobe and NVIDIA partnership will deliver the next generation of Firefly models and creative, marketing, and agentic workflows.

Wise Agent, providers of a CRM platform for real estate professionals, has launched Lead Pipeline to help agents organize leads, track follow-ups, and visualize opportunities from first inquiry to ...

Partnership extends ServiceNow AI platform availability through Carahsoft's 10,000 resellers into healthcare, financial services, critical infrastructure, and enterprise markets.

Still, while 72 percent of consumers use strong or unique passwords and 65 percent enable multi-factor authentication, far ...

Despite unprecedented access to data, most marketers still struggle to translate signals into insight, Brandwatch finds.