Summary: Buffalo cut IT tickets by 20 percent with a self-service portal. Learn how self-service portals, knowledge bases, ...

Traditional RAG typically retrieves relevant text from a vector database and supplies it to an LLM as context. Automation ...

The 441st VSCOS is now using Salesforce’s Missionforce National Security to manage its $13.5 billion fleet of over 84,000 ...

Salesforce has connected Slackbot to CRM, Tableau, Data 360 and AI agents through MCP, turning Slack into a conversational ...

Salesforce (NYSE:CRM) has announced that the U.S. Air Force’s 441st Vehicle Support Chain Operations Squadron (VSCOS) is ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's what's driving it. Salesforce has spent the past several years aggressively ...

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or skip it.

Engage, a marketing and customer relationship layer built directly into the ticketing platform. It eliminates manual exports, providing event organizers the ability to segment, target, and reward ...

Infinite Campus says a Salesforce breach exposed data tied to 137,000 school staff accounts, raising phishing and SaaS security concerns.

Software giant Salesforce said it has agreed to buy the software company formerly known as Intercom for about $3.6 billion (€3.1 billion), making it the biggest ever deal for an Irish-founded tech ...

Ticket prices for Game 3 of the NBA Finals between the New York Knicks and the San Antonio Spurs at Madison Square Garden were once the most expensive in NBA history. But in the days since that peak, ...

Season-ticket holders can make huge profits selling tickets. But a Knicks' finals appearance is a once-in-a-generation opportunity. Adam Gray / Getty Images The plan was to get out and then get back ...