Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft experienced a major outage on January 22 that affected Outlook, Teams, 365 and more. Here's what happened.

Here's what Microsoft is saying so far about the Jan. 22 outage.

An hours-long outage is preventing Microsoft's enterprise customers from accessing their inboxes, files, and video meetings.

Choosing between Microsoft vs Google productivity tools? This suite comparison covers pricing, features, security, and ...

This article features deals sourced directly by Gizmodo and produced independently of the editorial team. We may earn a ...

The new ToddyCat tooling shifts the group’s focus from browser theft to extracting Outlook mail archives and Microsoft 365 access tokens. Attackers behind the ToddyCat advanced persistent threat (APT) ...

Nextcloud Office and OnlyOffice are excellent cloud-based, open-source office suites. Nextcloud Office is a full-featured office suite. OnlyOffice doesn't have as many features, but it's more ...

If you cannot configure email or set up a profile in Outlook (classic), use the Outlook Profile Setup Troubleshooter to fix the issue. To run this troubleshooter, follow these steps: Click on Windows ...

Imagine you’re preparing for a product launch. With a few multi-turn interactions, Copilot helps you build what you need for success: Copilot now includes App Builder, making it easy to create and ...