Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

8x8, Inc. announced on March 12 the global general availability of 8x8 Engage, extending the customer engagement platform to all channel partners and customers worldwide. The product, built on the 8x8 ...

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

Is ORCL a good stock to buy? We came across a bullish thesis on Oracle Corporation on Compounding Your Wealth’s Substack by ...

New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with ...

Here's how to deliver faster, smarter, and more empathetic customer experiences that drive measurable business outcomes.

Alchemer, a global leader in customer experience and feedback technology, today announced that it has been positioned by Gartner as a Challenger in the Magic Quadrant for Voice of the Customer ...

Pindrop, the innovator behind the Real Human + Right Human™ Platform for the AI era, today announced an expanded integration with Zoom to bring real-time deepfake detection for Zoom Contact Center.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Combining Verint's AI platform with Calabrio's workforce management has borne early fruit for customers of both vendors.

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Starting today, organizations using Zendesk can activate Kustomer AI as a fully integrated intelligence layer without migration or operational disruption, unlocking enterprise-grade automation while ...