B2B Customer Experience Is at an Inflection Point. Here’s the Question Every Leader Should Be Asking.

B2B customer experience is reaching an inflection point as buyer expectations rise, service channels multiply and AI reshapes ...

Fuentes Zapata LLC Announces Launch of CRM For Kids to Introduce Children to Customer Relationship Management Skills

Fuentes Zapata LLC launches CRM For Kids, a software game that introduces children ages 6 and older to CRM and business ...

Self-service fatigue hits travel: Why are we having a DIY backlash?

Self-service technology in travel takes a toll, says the Travel Troubleshooter, who offers advice on how to beat DIY fatigue.
Harvard Business Review

Lessons from Chinese AI Firms on Owning Customers’ Habits

Earlier this year, Chinese and U.S. tech giants launched two very different campaigns to support their new AI offerings. Yuanyuan Gina Cui is a professor at Coastal Carolina University’s E. Craig Wall ...

Father's Day Survey: Many Americans Say Their Fathers Helped Shape Their Work Ethic

Ahead of Father's Day, a new survey from Beyond Finance finds that while parents shape many aspects of how Americans think about money, fath ...
Computer Weekly

‘Don’t break the business’: Lessons from Ann Summers’ ESB transformation

Lingerie and adult toys retailer Ann Summers completed a major overhaul of its enterprise integration architecture in partnership with PMC 18 months ago, and the business is now looking at a future no ...
Microsoft

25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero

For more than two decades, SharePoint has been a foundational part of how work happens at Microsoft. This pivotal application supports everything we do, including companywide communications, ...
ChannelVision Magazine

Secrets Of The Fastest Growing Service Providers – Lessons From Top Technology Leaders

Join Jon Brinton, Chief Revenue Officer of Crexendo and a panel of industry leaders including BCM One’s Chief Revenue Officer, Bryan Sheppeck for a candid discussion on what’s driving growth for today ...
duperrin.com

Starbucks: when automation made coffee lose its flavor

Today, there is much talk about the presumed impact of AI on employment, with the unstoppable trend among certain businesses to replace humans with technology based solely on the promise of potential ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...
Her Campus

The Life Lessons You Only Learn in Food Service

This article is written by a student writer from the Her Campus at West Chester chapter and does not reflect the views of Her Campus. I believe everyone should work a food service job at least once in ...
Black Enterprise

London Public Worker Checked For Disrespecting Elderly Black Woman In Customer Service Lesson

After a transportation worker told an elderly Black woman that she was not using her brain, another woman stepped in to check him on his rudeness. A public worker in London has been checked for ...