NBCUniversal shows “Access Hollywood,” “The Steve Wilko Show” and “Karamo” will come to an end as the company moves away from first-run programming.

Lloyds, Halifax and Bank of Scotland customers were given access to strangers’ banking transactions in a major online data breach this morning.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

On Wednesday, to mark the 23rd anniversary of NYC311, Mayor Zohran Kwame Mamdani visited the NYC311 Call Center to thank staff for their dedicated ...

Cincinnati Metro is making it easier for you to celebrate Opening Day in style. Metro says they will be providing fare-free rides on Thursday, March 26, on all Metro fixed routes and Access ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Acquisition brings together LSI, Korn, and Zaum to deliver scalable, ISO certified language and accessibility solutions ...

Amidst a period of profound change for the beverage industry, WSWA’s annual gathering underscored the power of cross-tier ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

To set up your recovery contacts, head to your Google account on the web, then click Security. This is the page where you can ...

Customers of restaurants using the HungerRush point-of-sale (POS) platform say they received emails from a threat actor attempting to extort the company, warning that restaurant and customer data ...

A third-party data breach at the online DIY platform ManoMano has affected nearly 38 million customers after attackers ...