Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Uruguay’s global services sector continued its steady climb in 2024, exporting $4.101 billion worth of services.

Two months after the Trump administration imposed a $100,000 fee on new H-1B visa petitions, nearshore service providers say ...

Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

Many countries across Latin America and the Caribbean have strengthened their adherence to the rule of law — showing greater improvement than regions like the Middle East, North Africa, and even South ...

MIAMI — A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the industry are equipped to navigate the quickly changing technology ...

SoftServe, the Ukraine-born IT services firm, is expanding its talent search beyond Chile’s major cities by opening a new delivery center in Chillán, a relatively unknown town in the Ñuble region. The ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up hiring of student agents. The country’s third-largest bank already runs ...