The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

Thousands of tax refunds were suddenly put on hold. The message gave no reasons, no timelines. What is really going on inside ...

A progressive consumption tax takes a different approach. It doesn’t penalise earning more in a particular year. Instead, it ...

AI will enable officials to get quick answers from large amounts of data, which could be bad news for Trump critics ...

Agent-to-agent communication can only work at a high level when data is easy to find, easy to use and ready for action.

Apple Intelligence in China must pass a strict regulatory test involving 2,000 sensitive questions and refuse at least 95 ...

Critics believe Aging Secretary Jason Kavulich’s changes have relaxed oversight of county agencies and weakened efforts to keep older adults safe.

ALEXANDRIA — The Douglas County Sheriff’s Office has a new emergency notification system to ensure timely notifications during severe weather, public safety threats, and other emergencies. The new ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

The vision of the AfCFTA has been to build a single market of around 1.7 billion people with about $6.7 trillion in spending ...

The Warzone meta has evolved dramatically in 2026, bringing fresh strategies and loadout combinations that are reshaping how ...