People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

Please provide your email address to receive an email when new articles are posted on . Calling physicians “providers” undermines ethics and professionalism, an ACP position paper argues. “Clinicians” ...

As hospitals ramp up technology, particularly AI, to engage patients, Laura Cooley, editor-in-chief of the Journal of Patient Experience, wants leaders to consider whether what they're implementing is ...

A cancer diagnosis often comes as a shock, leaving people feeling as though they have lost control over their lives. Conducted at the University of Eastern Finland, a recent collaborative ...