Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

The FBI served Microsoft a warrant requesting encryption recovery keys to decrypt the hard drives of people involved in an ...

The Maia 200 AI chip is described as an inference powerhouse — meaning it could lead AI models to apply their knowledge to ...

Why securing AI agents at runtime is essential as attackers find new ways to exploit generative orchestration.

In 2025, over 1.3 million people interacted with Banca Transilvania Group through external communication channels that ...

Amazon Quick Suite has a new vice president, Chronus named a CEO, Supio added to its C-suite, and REI got an AI lead, among ...

Many enterprises – particularly in financial services – are exploring how they can streamline operations and strengthen security by moving to Teams Phone. To ensure success, they can partner with a ...

A longtime leader for Fulfillment by Amazon retires and offers parting thoughts, while former executives with Oracle, ...

SOUN's rapid voice-AI growth faces off against MSFT's scale and profits in a battle of speed versus dominance.

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Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Asian shares are mixed after the S&P 500 ticked to a record and the U.S. dollar's value slid further. The dollar has lost ...