CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

According to Forrester’s (Nasdaq: FORR) 2026 B2C marketing, customer experience, and digital business predictions, the rapid ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

AI is transforming the way businesses connect with their audiences, making interactions more intuitive, adaptive and ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

AI Marketing Cloud is built natively on Treasure Data’s Intelligent CDP and powered by AI agents to deliver real-time personalization and cross-channel orchestration at scale Qualified companies can ...