Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

BOA honored their lifetime guarantee and quickly supplied new parts and instructions; I provided the labor. Here’s how it ...

The answer isn't a “human-in-the-loop” approach in the old sense of manual checkpoints. Instead, the opportunity is ...

Self-checkout machines can be more convenient for customers and cost saving for corporations. But they also lead to safety ...

This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...

Orchestration is about embedding intelligence into the flow of work, ensuring the right actions happen consistently and at ...

The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics NEW YORK--(BUSINESS ...

However, Extreme Networks reported an adjusted gross margin of 61.3%, down from 63.7% in the prior-year period. The company ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Adyen and SAP Commerce Cloud introduce Open Payment Framework to streamline ecommerce integrations and reduce manual payment ...