As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.

After its banking partnership with Wells Fargo ended, Bilt began issuing new credit cards. But infuriated customers say their rent and mortgage payments aren’t going through.

Meta will allow rival AI chatbot providers to offer their services on WhatsApp for a fee, which ranges from €0.0490 to ...

There’s hope that chatbots could help restaurants cut out third-party middlemen. Right now, they seem to be doing the ...

The PSN account dav1d_123 used to be the top trophy holder. But a hacker retaliated after the account holder, David Tremblay, spoke out about the poor security on Sony's PlayStation platform.

The evolution from chatbots to AI agents represents a fundamental shift in how humans interact with technology. Instead of using software as tools that require constant manual input, we are moving ...

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

According to My Broadband, deepfake videos of public figures, including news presenters and heads of state, are virtually indistinguishable from genuine footage. Voice cloning has become a ...

A Noida founder shared how a small spelling error on his sister’s boarding pass turned into a stressful situation at Gorakhpur airport.

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

Digital travel platform Agoda has introduced a continuous, cross-device customer support experience, allowing travelers to ...

Scammers are exploiting a security gap in the PlayStation Network to hijack accounts; I 'hacked' my own account in about 30 ...