Avaya wants to simplify and enhance the way it interacts with customers and partners. To accomplish that, it has launched a business transformation project to standardize and streamline its core ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. According to Accenture's Pulse of Change Index, the rate of ...

Many organizations perform classical cost-benefit analyses to determine the impact of business technology projects. Although these approaches account for quantifiable metrics, they often fail to ...

Data transformation is at the core of every digital business transformation. With most companies, the complexity and importance of data are often underestimated, leading to project delays and unmet ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...