Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...

Even with average monthly water bills hovering at $100, nationwide, just $1.00 lower than the record high reached in 2025, ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

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TROY, Mich.: 9 Oct. 2025 — Residential wireless internet providers are growing more in popularity among new customers compared to wired internet providers, according to the JD Power 2025 U.S.

According to the JD Power Financial Services Churn Data and Analytics report, FinTech brands are making meaningful inroads in building market share across the full spectrum of financial services.

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

TROY, Mich.: 8 May 2024 — With domestic air passenger volume up 9.4% year over year 1 and seemingly no end in sight to crowded gates, stuffed overhead bins and expensive fares, 2 airlines have their ...

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April Banking and Payments Intelligence Report data shows 69% of U.S. consumers are financially unhealthy, with many struggling to cover utilities and rethink homeownership. More than half have turned ...

TROY, Mich.: 20 Sept. 2023 — An amazing thing happened at North American airports, this year. Faced with a potentially crippling combination of record high passenger volumes 1, an ongoing pilot ...

Doug Betts is the President, Dealer Solutions at JD Power. He joined the company in 2017. He regularly provides perspective on the state of the automotive industry in media outlets like Automotive ...