Deal would be among the biggest in the CX software space and would signal a major voice of the customer consolidation.

Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The ...

The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship ...

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

Organizations build up a hidden digital estate over time. Myriad sites are set up by different parts of an organization but ...

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.

With Webflow, Zapier and a lean in-house team, User Interviews built an automated website system that accelerates lead ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic growth lever. When you treat emotional engagement as a core business driver and ...

The acquisition of Mopinion adds additional customer feedback and analytics capabilities to the Netigate experience platform ...

Search technology provider introduces tools to address information quality, reliability and scale challenges with AI agents.