IT research company Gartner, Inc. recently released its “Magic Quadrant for CRM Customer Service Contact Centers.” In the report, Gartner has placed Oracle’s (News - Alert) Siebel CRM and Oracle’s ...

What is something that is just as important as a fully satisfied customer base and a high profit margin for a company looking to stay in operation for the unforeseeable future? The answer is power ...

Gartner's (News - Alert) Insurance Incentive Compensation Management (ICM) MarketScope report has recognized Varicent Software's commitment while delivering innovative, industry-leading ICM solutions ...

A recent video of an interview posted on a Phone (News - Alert).com blog has Erick Schonfeld from TechCrunch talking to Founder Friendly (ff) Venture Capital principals John Frankel and David Teten.

Pinsonault Associates is all set to provide a new way of deploying their Managed Care e-learning training modules. All a sales rep needs to do now is begin his training with an iPad. This can be done ...

One of the great things about statistical analysis is that the more accurate information you can use as parameters and metrics, the more precise a determination you can make about what typically could ...

Dense Wavelength Division Multiplexing (DWDM) is a data-transmission technology that augments network data through the existing fiber infrastructure. These transmitters make it possible to deliver ...

Empirix (News - Alert) Inc., a global provider of end-to-end network performance visibility, recently announced in a press release that its E-XMS service assurance solution for monitoring Voice over ...

Recently, SupportSeven has expanded its call center business located in the MidTown area of Chattanooga, Tenn. The call center has doubled its capacity to 200 seats and has expanded to an area of more ...

Iron Bow Technologies LLC, an information technology solutions provider, recently announced in a press release that it will continue to provide advanced IT services and products to the United States ...

Mitchell, a provider of technology, connectivity and information solutions to the property and casualty and claims and collision repair industries, announced today it has acquired National Health ...

The predictive dialer industry is sometimes talked about negatively due to unwanted calls being made to prospective customers. A just launched website designed by a Los Angeles private investigator ...