As America chaotically careens toward election day with President Donald Trump fighting a COVID-19 infection, we should stop and ask: Just why and how do Trump’s words work? And how does the recent ...

I ’ve been deeply entrenched in the Microsoft ecosystem for most of my career. From PowerPoint and Word to Excel and Teams, I ...

Words and images matter in conveying positive, hopeful attitudes about mental health challenges at work. Rather than photos of someone struggling, feature photos of a supportive mental health ...

The word “retirement” is coming up more frequently in conversations with friends. Given our stage in life it makes sense, but I’m certain that if I weren’t part of these conversations, it would not be ...

The great writer Samuel Beckett once said that “words are all we have.” Each day—which includes going to work each morning for many of us—we speak an average of 16,000 words. In fact, during one study ...

As Brenda was climbing the corporate ladder in her career, one day her boss, Tony, patted her on her derriere for a job well done. She immediately replied, saying, “Don’t ever do that again.” A few ...

Have you ever had a conversation with a colleague or manager that left you feeling slighted, even though you weren’t explicitly dismissed or insulted? Chances are you were on the receiving end of ...

After repeating his mantra—"it's not what you say, it's what people hear"—so often in this book, you'd think that Republican pollster Luntz would have taken his own advice to heart. Yet in spite of an ...