Most important, Spirit had by far the most customer complaints: 11.73 per 100,000 passengers. That's not a lot in absolute terms (0.01%), but it's 6 times more than the industry average.

Spirit Airlines was the most complained-about airline in 2021, with an eye-popping 9.76 grievances per 100,000 passenger boardings (the industry average is 3.06). And where is JetBlue on that list?

Spirit and Frontier airlines have joined the rankings of Time Warner Cable and Comcast among the worst in customer satisfaction, according to the American Customer Satisfaction Index. The score ...

Articles were recently published highlighting that Spirit Airlines has the highest Department of Transportation customer complaint rate among U.S. airlines. As the CEO of Spirit Airlines, I ...

Meet the latest victim of Biden Administration antitrust policy: Spirit Airlines. Spirit declared bankruptcy Monday after the Justice Department cut off a lifeline by blocking its merger with ...

spirit airlines becomes latest carrier to pull cuba flights Southwest, which tied for first in 2016, dropped to second place with a score of 80. Delta, which came in fifth, showed significant ...

Spirit Airlines finished last among U.S. airlines with a rating of 64. JetBlue earned a rating of 76, just a point behind Delta and United. American and Southwest scored 78, putting all five in a ...

Spirit has roughly 190 Airbus A320 family jets and, just as important, the pilots to fly them. That will allow JetBlue to grow faster than it could organically, if at a high cost.

Discount carriers Spirit Airlines and Frontier Airlines upped their games in terms of serving their customers, but remained on the bottom of an annual customer satisfaction survey for 2023-24.

Spirit Airlines' new program is now live, and as previously announced, the changes are very customer-friendly. Details of Spirit’s new credit cards were also provided, and for Spirit loyalists ...