Beware this new ‘high-pressure’ Social Security scam targeting US seniors — here’s what you need to know to protect yourself

The Office of the Inspector General (OIG) for the Social Security Administration is warning seniors about a new scam that ...
CNN

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...
The Pantagraph

Social Security: How we protect you from misleading advertising and communications

Social Security works with our Office of the Inspector General to protect you from scams that use Social Security as bait. Section 1140 of the Social Security Act allows OIG to impose severe penalties ...

How AI is Changing Social Security Customer Service

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
WRAL

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

(CNN) — As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. (CNN) — As Social Security Commissioner ...