HENRICO COUNTY, Va. (WRIC) — Are you continuing to receive unwanted sales calls? Despite registering for the National Do Not Call Registry, a Henrico County woman reached out to 8News because she was ...

If your phone rings more than you’d like, you’re far from alone. Millions of Americans face persistent unwanted calls, some of which are outright scams. But the Federal Trade Commission say there are ...

Rabat - A new French law banning unwanted marketing calls, which is planned to take effect in the summer of 2026, has raised ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...