As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

No one likes to hang on the phone waiting for assistance; when the issue at hand is vital, such as maintaining your Social Security retirement or disability benefits, the stress and aggravation can ...

DOGE cut Social Security staff amid backlog of callers. Wait times have soared to as much as two hours. Local Treasure Coast offices have significantly lower wait times. Here are the local Social ...