Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

A new study from Stanford University, published Jan. 19 in Patient Education and Counseling, evaluates the effectiveness of patient mindset training on provider learning and behavior. Past research ...

Revenue cycle leaders say helping patients navigate the billing process is essential in creating a positive patient financial experience. How patients are billed plays a large role in the overall ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

BETHESDA, Md., Sept. 15, 2025 /PRNewswire/ -- Mytonomy today announced the launch of its modern Written Education Library, a major expansion to its award-winning patient education library, as well as ...

Please provide your email address to receive an email when new articles are posted on . Dialysis at home dates to the 1960s, yet teaching continues today about training and supporting patients who ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Recently named to the No. 2 position on Newsweek’s “2023 Best Hospitals” list, Cleveland Clinic leaders know full well that their efforts to constantly improve patient experience are always under a ...