Imagine a patient staring at their calendar and dreading their upcoming dental appointment—or worse—rescheduling it for the ...

Consumerization of health has been a key part of the discussion when it comes to patients’ wishes. To hit the mark, patients expect convenience and better understanding of their overall health using ...

OU Health's chief physician executive offers advice on how healthcare providers can promote a positive patient experience. The new chief physician executive of OU Health is focused on recruiting ...

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines.  According to a Press Ganey analysis of 10.5 ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

The race is on to transform the US’s notoriously bureaucratic healthcare sector with artificial intelligence (AI) tools that deliver a better patient experience. A string of start-ups and scale-ups ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

At the Becker’s Hospital Review Annual CIO and CEO Roundtables in Chicago, Nov. 4 and 5, Mark Viden, director, digital strategy and brand management at San Francisco-based Dignity Health; and Sue ...

CINCINNATI (WKRC) - Christ Hospital has unveiled a new initiative aimed at nourishing both body and soul with the opening of its "Nourish" café. The café, located on the Mount Auburn campus, is part ...

Patients and caregivers in the Patient and Family Engagement program provide crucial insights regarding the patient experience and how it can be improved. Now that program has expanded to actively ...

Knowing your patients and being able to communicate with them about their care is crucial. But that can be difficult when it comes to rare medical conditions. According to the National Institutes of ...