People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

As hospitals ramp up technology, particularly AI, to engage patients, Laura Cooley, editor-in-chief of the Journal of Patient Experience, wants leaders to consider whether what they're implementing is ...

Patient surveys are redefining "quality" health care—and increasingly determining which hospitals are named the best of the ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

CURE spoke with incoming ASCO president Dr. Deb Schrag on elevating the patient voice, humanism in care and why partnership shapes better cancer outcomes. Dr. Deb Schrag knows all about the importance ...

Recently, one of our patients who is now a good friend shared her experience. In her words, “I have been putting off the ...

Holistic care for incurably ill people has to include discussions about death and dying – but getting there is hard ...