AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Oracle has added advanced co-browsing capabilities to its service cloud, integrating technology gained through last summer's acquisition of LiveLook. Co-browsing features are now table stakes for ...

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s ...

Microsoft and database maker Oracle announced on Wednesday that their joint Oracle Database Service for Microsoft Azure is now generally available. This new offering, which was unveiled during this ...

With autonomous agents released for Oracle Fusion Cloud Service, the company has taken on the quest to enable customer service 100% managed by autonomous bots. Included in releases are generative ...

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care. Aiming to deliver end-to-end service automation, ...

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ...

Over the last two decades, thousands of customers have relied on Microsoft and Oracle software working well together to run their business-critical applications. As customers migrate applications and ...

Database giant Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. Oracle said it intends to fold the technology into its ...