Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.