When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes. Explore Get the web's best business technology news, tutorials, ...

You're on page 2, See the latest articles on interactive voice response. Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more ...