A smart manager will see your feedback as a gift, because most never get feedback on their job performance. People get defensive quickly if they feel they are being criticized. So a good approach can ...

Opinions expressed by Entrepreneur contributors are their own. There’s probably no successful business that doesn’t do customer support well. And as a leader, you can’t assume that some support won’t ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Birgitta Böckeler, Distinguished Engineer at ...

As a business, feedback from customers and clients is incredibly valuable. There’s no better way to find out what works and what doesn’t than to go directly to the source. However, there are right and ...

Last week’s lesson looked at giving performance feedback. Today, we explore getting meaningful feedback. By meaningful feedback, I mean asking employees, volunteers, customers for input, assessment or ...

Sam, a law firm associate, was stressed. A huge deal had just closed, and although no one said a word to him, Sam suspected his supervisors were disappointed with his work. Much of his work product ...

Your business can’t improve operations without honest and substantive feedback from your customers. But customers can often be reluctant to provide it. Here are three ways to get the input you need.

When I was in high school, I was a competitive public speaker. (Yes, that’s a real thing.) I spent every single day after school practicing the art and science of effective oratory. I spent my ...

You are constantly getting feedback from others about your performance at work. A client may be happy with their interaction. A colleague may walk away from a meeting upset. You get comments on a ...