According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...

The team at Specsavers Longford has been honoured for looking after the eye health of local people by Specsavers founders ...

*Refers to the latest 2 years of stltoday.com stories. Cancel anytime. At a customer service workshop on Nov. 27, Jefferson Memorial Hospital recognized its nominees for five national awards presented ...

Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to value-based reimbursement is prompting more providers to ...

Customer satisfaction should be the No. 1 priority for all business owners. Putting your customers at the heart of your business is key to running a profitable and successful enterprise. You can have ...

The Inpatient Pain Service provides in-hospital consults for patients with acute pain (sudden, often temporary), along with anesthesia and pain management services for patients undergoing surgery at ...