Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Clients and customers are the lifeblood of company growth, so be willing to resolve differences amicably and meet them where they’re at. The Fast Company Executive Board is a private, fee-based ...

Try to put yourself in their shoes. That’s one of the tips Keely Humphrey, training coordinator for the City of Newport News’ Waterworks, offers to those who work with the public in customer service.

There are good reasons why human resource personnel consider soft skills as important as technical abilities in management-level candidates. Good leadership, people and communication skills, and an ...

Communications, PR, public affairs & media relations executives from Forbes Communications Council share firsthand insights. Customer service is an essential component of a company’s success in ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...