Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

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Target Corp.'s top marketer, Cara Sylvester, will take a new job aimed at improving the experience customers have with the retailer. Sylvester's title will change to chief guest experience officer, ...

Customer service and business development used to be primarily a function of marketing and sales professionals. But increasingly the finance department is engaging with customers, and the CFO is ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Bhanumurthy Ballapuram spent 29 years at the Bangalore, India-based Wipro, a global system integrator in the Google Cloud Partner Advantage Program. Google Cloud has turned to a Wipro alum to fill its ...

CAMDEN, N.J.--(BUSINESS WIRE)--American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., announced today a number of state leadership changes and the ...

DULUTH, Ga. – Savoy House Lighting has appointed Jill Gardner, whose 30-year career spans the lighting and home building industries, as director of customer service and lighting assets. Jill Gardner ...