People are revealing sensitive personal information to A.I. chatbots — including plans to commit violent acts.

We’re all getting used to talking with AI chatbots. They are in our phones, in our homes, and have integrated our workspace. What started as a simple tool is quickly becoming a part of our daily lives ...

Google DeepMind researchers propose a new way to test whether AI chatbots actually understand morality or just mimic it, moving beyond current surface-level evaluations.

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...