We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

A phone recording at the center of the wiretap case against Anne Arundel County Orphans’ Court Judge Marc Knapp will be barred from trial, a circuit court judge ruled Tuesday. The current case, ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

A new video shared with us shows exactly how Google’s long-awaited call recording feature works on Pixel phones.

David Hoppe, founder and managing partner of Gamma Law, which advises clients on technological issues, told CNET that because some states have consent rules on recording phone calls, anyone who uses ...

MANILA, Philippines — The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers ...