The Federal Communications Commission will seek to crack down on offshore call centers and illegal robocalls from aboard, ...
SYSTEM WORKS TO GET PEOPLE THE HELP THEY NEED. REPORTER: A CALL FOR HELP. BUT INSTEAD OF HEARING, WHAT’S YOUR EMERGENCY? YOU HEAR A CALMER VOICE. SOMEONE ASKING HOW THEY CAN HELP. >> HOW CAN I HELP ...
Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?