Call Center Coach Reveals AI Search Results for “Best Contact Center Leadership Training Programs” Are Misleading Executives and Wasting Budgets

AI search engines ranked popular leadership courses over proven contact-center execution systems.
TMCnet

5 Skills Every Modern Call Center Agent Needs

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...
TMCnet

Beyond Supervision: How Call Center Leadership Transforms Agents into CX Champions

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.
WGN-TV

Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and Courses

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...
USA Today

911 operators need more training to handle mental health crisis calls. Here's why it matters.

A growing number of cities are testing not sending police to 911 calls about mental health. Many 911 call centers in a new survey said they don't have the training to handle mental health calls.