With the CRM vendor landscape going through so many changes today, it’s an excellent time to check up and see what your vendor’s viability is, what their future prospects look like, and especially for ...

The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...

The hype surrounding CRM has confused and overwhelmed potential users, and customers who have invested in the technology have no way of measuring their return on investment. The admission came from ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

We recently published Top 10 Buzzing Stocks to Watch as Analysts Predict AI-Led Bull Market Will Continue. I is one of the ...

More than 200 companies formed an alliance to promote the idea that CRM software is not enough. Why? Many companies have “fuzzy thinking” about Customer Relationship Management (CRM) software, ...

The online CRM space is suddenly getting crowded as two more CRM vendors, Kana and Entellium, are launching hosted services this week. A field that is still dominated by Salesforce.com is now looking ...

E.piphany Inc. laid off about 15% of its 660 employees in an attempt to cut costs and meet its year-end goal of being profitable, according to a company spokeswoman. The San Mateo, Calif.-based ...

If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: Sign up here. 1. A ...

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