Brands are finding benefits from connecting with fake customers with AI personas. Here's why this strategy is working.

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

That said, finding the top CRM tools can feel overwhelming at first glance. Narrowing it down, there are five worth reviewing ...

Kind and Blackbird aim to support restaurants by offering customer rewards to diners. Their strategies are working.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. One in 4 companies abandon bank onboarding before using the product they signed up for, ...

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...