Business Wire

New Innovations Unveiled For Avaya IX™ Contact Center Portfolio

DUBAI, United Arab Emirates & SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today unveiled the latest advancements to its Avaya IX Contact Center portfolio, offering ...
Business Wire

Avaya IX™ Workspaces Receives 2019 Contact Center Technology Award From CUSTOMER Magazine

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya IX™ Workspaces ...
No Jitter

Avaya Unveils CCaaS Restart

As part of an analyst briefing Avaya held in conjunction with last week’s major announcement about a strategic UCaaS partnership with RingCentral, Avaya CEO Jim Chirico presented a slide (see below) ...
No Jitter

Introducing Avaya IX Onespace

Last month, Avaya introduced a unique, powerful, and new take on app overload with its OneSpace application. It simplifies the employee experience with a single portal that ideally contains all the ...
Nasdaq

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences SANTA CLARA, ...
Nasdaq

Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-Based Collaboration and Meeting Solution

Enables Avaya customers to shift from Capex to Opex for its cloud, hybrid, and on-premise UC and CC solutions, enabling faster time-to-value and reduced risk SANTA CLARA, Calif.--(BUSINESS WIRE)-- ...
The Financial Express

Unified communication platform: Avaya offers video-as-a-service in India

Given the changing workplace culture, unified communication major Avaya has introduced video-as-a-service in India with the launch of Avaya IX Collaboration Unit CU360 in India and Avaya Equinox ...
Khaleej Times

Avaya expands solutions with Microsoft Cloud

Avaya Holdings Corp and Microsoft, on Sunday at Gitex Technology Week 2019, announced that they will join forces to bring contact center services to the cloud. Avaya IX-CC, a next generation Contact ...
Yahoo Finance

Afiniti and Avaya Expand Partnership Bringing the Power of AI to Any Size of Business, Introduce Avaya AI Routing With Afiniti AiRo

Behavioral pairing AI goes mainstream, improving customer and agent satisfaction, operational metrics, and customer lifetime value Washington, D.C.--(Newsfile Corp. - February 4, 2020) - At the Avaya ...
Dataquest

Avaya launches cloud-based videoconferencing unit IX Collaboration

Avaya has launched the CU360, a compact Android-based collaboration unit and Avaya Equinox Meetings Online (AEMO), a high-quality cloud conferencing service. It has Android 7.1.2 Nougat and Aura, IPO, ...