Fallen out of love with your credit card issuer? Chances are, the bank already knows about your wandering eye, thanks to an obscure credit scoring model. Like credit scoring models, attrition-risk ...

Picture the ideal customer: a frequent shopper, highly engaged and loyal. But most business can tell you even the “ideal” customer can be fickle. She'll turn away (or be lured away) in an instant, ...

Three researchers have conducted a study of war, specifically the current conflict in Syria that's been raging since 2011, to arrive at the creation of a new predictive model for multilateral war, ...

A People Analytics study analyzing 205 tech professionals found that early employee attrition is driven more by stalled career momentum than workplace culture. Promotions, internal mobility, and ...

High attrition rates are likely to continue as the economy finds its footing and competition among acquirers for merchants remains fierce. After being rocked by recession and weak recovery for several ...

Considering the competitive challenges 2009 promises, organizations must redouble their systematic customer retention efforts. Those tasked with building loyalty should make predicting and mitigating ...