When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes ...

These are trying times, and that can sometimes means that our brains just don’t function as well as they normally do. A member of the Amazon support team unfortunately learned this lesson in a very ...

Amazon is the largest e-commerce platform in the world, with over 300 million active customers around the world. Given the huge number of users, Amazon takes various measures to prevent abuse of its ...