Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Las Vegas—November 28, 2023— At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, coding, and other time-consuming administrative workflows. Amazon Web Services has launched Amazon ...

Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved the AWS Amazon Connect Customer Services Competency in the Contact Center Transformation ...

AWS re:Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled major updates. Las Vegas swapped slot machines for server racks Monday ...

Amazon Web Services has announced Amazon Connect Health, an agentic AI solution to handle high-volume administrative tasks such as appointment scheduling, clinical documentation and medical coding.

Also photos of him in the data center. Will be used for a news release and social media posts on a collaboration with Amazon Web Services to model how to best connect AI data centers to the electrical ...